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As a trusted resource for an objective perspective on the IT Service Management (ITSM) market, the Gartner Magic Quadrant for IT Service Management Tools is one of the best places to start when searching for a new vendor. 
The report includes:
- How Gartner views the overall market landscape and trends
- Evaluation considerations for your level of IT maturity
- Vendor capabilities for addressing your ITSM needs and business goals
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Gartner, Magic Quadrant for IT Service Management Tools, Rich Doheny, Chris Matchett, Siddharth Shetty, 29 August 2019
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