2024 Vendor Selection Matrix - IT and ENTERPRISE SERVICE MANAGEMENT SOLUTIONS

What to Consider When Evaluating IT Service Management solutions? 

When navigating the ITSM landscape, you’ll find a wide range of offerings. Some vendors focus on cost savings, others on ease of use, or implementation complexity. But the key to selecting the right platform is understanding your specific business needs and pain points. What challenges are you trying to solve? 

Here’s how IT Service Management Platforms can help:  

• Lower total cost of ownership (TCO) – Reduce IT spending and meet KPIs with actionable insights —EasyVista users can save up to 50% with our managed IT services platform).  
• Faster time-to-resolution (MTTA) 
• Boost support agent productivity  
• Quicker onboarding  
• Fewer IT-related incidents  

How EasyVista’s Managed IT Services Platform Can Help  

At EasyVista, we're focused on supporting your entire digital transformation, not just your IT service delivery. We ensure your ITSM solution aligns with your business goals, integrates seamlessly with your existing systems, and promotes best practices within your organization. Digital transformation isn’t just an IT initiative, it’s a company-wide journey, and IT maturity is key to its success.  

• Streamline Business Processes: Our proven enterprise ITSM solution is easy to implement and use, helping you improve processes across the board. 

• Next-Gen ITSM Features: Our ITSM platform includes support for key ITIL processes, a workflow engine, notifications, and automations that make ITSM easy to deliver.  

• Codeless Configuration: Configure portals, apps, and dashboards for anyone in your organization without needing coding skills. 

• Centralized IT Management: Let your IT mature, while you manage and design your IT processes (change, release, problem, incident, and knowledge) from one place  

• Self-Help Solution: Empower users with interactive knowledge experiences to reduce service desk calls, freeing your support agents to focus on higher-value tasks. 

Download the full report to learn more about EasyVista’s Industry-Leading ITSM Platform