A pragmatic executive briefing for IT leaders

WITH KEITH ANDES, PRODUCT MARKETING MANAGER AT EASYVISTA

March 12th at 11am ET

AI is everywhere in ITSM right now. Clear guidance isn’t. CIOs and Leaders of Infrastructure & Operations are under pressure to show progress on AI. Vendors are repositioning roadmaps. Internal teams are pitching pilots. Boards are asking for updates.

The risk isn’t moving too slowly.
It’s locking in the wrong bet.

This live executive briefing offers a clear-eyed look at the current state of AI in ITSM. No product pitch. No generic AI overview. Just a pragmatic discussion of what’s working, what isn’t, and how to make better decisions.

Agenda:

• The Current Market Reality
  Where AI in ITSM is maturing and where the narrative is ahead of results.
• Where Leadership Teams Are Getting It Wrong
  Common missteps that burn budget and erode credibility.
• Signal vs. Noise
  Which AI use cases are delivering value today and which to approach cautiously.
• What To Do Next
  How to prioritize, sequence, and sanity-check investments before committing.

• Live Q and A

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