OTRS Pulse AI Conversations

AI-Powered Service Desk Support, Wherever Work Happens

Empower employees to get help directly through your service portal or Microsoft Teams. OTRS Pulse AI Conversations brings service management into the flow of work, allowing users to ask questions, create and update tickets, check status, and access IT information through natural conversation.

Why It Matters

Traditional service desks rely on forms, emails, and portal navigation. OTRS Pulse AI Conversations simplifies support by enabling users to interact with IT the way they already work, through chat and conversation. The AI understands intent, retrieves relevant context, and executes actions within OTRS workflows.

Key Benefits:

  • Improve service desk adoption across portal and Teams

     

  • Reduce repetitive requests and common ticket volume

  • Accelerate issue resolution with instant answers and updates

  • Improve ticket quality through structured, guided interactions

  • Keep IT in control with workflows and governance built into OTRS

See how OTRS Pulse AI Conversations transforms service delivery with AI-powered support in your portal and Microsoft Teams.

Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF