CAF optimizes its IT service management with EasyVista!

Optimizing IT service management

CAF, a global leader in transportation solutions that are key to the transition to a more sustainable planet, chose EasyVista more than five years ago to optimize the efficiency of its IT service management platform.

What was their challenge?

The previous IT service management tool had become obsolete, slowing down its progress towards digitalization.

The solution?

EasyVista, an intuitive and adaptable ITSM platform that has revolutionized the way CAF manages its IT services.

With EasyVista, CAF has substantially improved its ITSM platform, resulting in greater efficiency and effectiveness in the delivery of IT services. The company is already considering future enhancements to its platform, such as asset management, the addition of a chatbot, and the development of a knowledge base.

Want to take your company to the next level of digital transformation? Download the full case study to learn more about CAF's experience with EasyVista and its future projects.

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Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF