Knowledge Management:
The Secret to Getting AI Right
for Self-Service 

Are you looking to implement AI in your IT service desk?

Gartner research shows that the key to a successful artificial intelligence initiative in service management is an established knowledge management foundation¹. So, what can you do to strengthen your existing knowledge base in order to support your AI strategy?

Watch this 30-minute demo to learn how EasyVista Self Help can: 

• Convert your existing user-facing knowledge into intelligent knowledge that guide employees and customers to the answers they need

• Enable better interactions by training virtual agents, chatbots and virtual assistants with guided knowledge

• Make knowledge available anywhere employees or customers are, including any website, portal, application or messaging platform
   

¹Gartner, When Will AI Virtual Support Agents Replace Your IT Service Desk, Chris Matchett, Rich Doheny, Kenneth Gonzalez, Magnus Revang, 24 April 2017.    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.