2026 GARTNER® MAGIC QUADRANT™ FOR ITSM PLATFORMS

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The Gartner® Magic Quadrant™ for IT Service Management Platforms has been reintroduced this year, providing an in-depth analysis on IT Service Management platforms in the industry.

AI, automation, and evolving business expectations are changing how organizations choose their ITSM platforms. This report cuts through the noise with independent analysis, vendor positionings, and actionable insights to guide your next ITSM decision.

What's inside?

  • Independent Gartner market analysis

  • Overview of ITSM platform providers

  • Insights into 2026 key market trends

Why EasyVista has been included

EasyVista is also part of the vendors recognized the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms. In the report, EasyVista is recognized for its Completeness of Vision and Ability to Execute.

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Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Jen Lichucki, 27 July 2026

Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Easyvista.

Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF