Customer Case Study

 

EasyVista Ensures The Associated Press Reporters Across the Globe Have the Technology Tools They Need

Increased availability by 64% in 12 months   

The AP’s IT service management organization, known as Global Service Delivery, replaced a basic ticketing solution with EasyVista’s IT service management platform, launching first with Incident Management and Service Request.

Download this case study to learn more about how they observed a double digit decrease in ticket resolution time and streamlined service management across the IT department.