Faced with a 50% increase in IT requests, ENGIE Ineo and Endel ENGIE turned to EV Self Help for self-resolution.

With EasyVista, the two subsidiaries:

• Resolve more than 30% of incidents directly by users.
• Save €350,000 per year in operational costs.
• Absorb 20,000 additional tickets without increasing staff numbers.
• Optimize service quality with more than 145 decision trees created.

By digitizing IT processes, ENGIE Ineo is empowering users, improving the productivity of its Service Desk, and reducing costs in the long term.

Find out how ENGIE Ineo transformed its IT support with EasyVista.

Download the full case study now!