The Eram Group optimizes its IT support and improves the user experience with EasyVista

Modernization of the DSIO service center tools 

Faced with the challenges of overloaded IT support, a lack of ticket tracking, and excessively long processing times, the Eram Group chose the EasyVista solution to modernize its IT service center.

In December 2024, a new DSI SERVICES portal was deployed to optimize incident and request management. This enabled them to:

• Improve transparency and ticket tracking
• Reduce the burden on telephone support
• Speed up incident resolution
• Empower users

To learn more about the ERAM Group's DSIO project and the benefits of implementing the EasyVista platform, download the full case study!