Resolve incidents faster. Turn AI into action. Deliver better service.

WITH RYAN COUNTS, CO-CHIEF PRODUCT OFFICER AT EASYVISTA

November 19, 10 AM ET

The EV Platform 2026.2 release puts AI to work for your service management teams, helping them accelerate incident triage, find the knowledge they need, and improve day-to-day operations. With updates across IT service management, observability, and remote support, this release gives teams greater visibility and more ways to take action.

With this latest release, you’ll experience:

• More effective IT service management: Advanced SLA management, a modernized interface, the EV Spotlight communication channel, and new EV Insights dashboards help teams stay informed and manage service performance.

• AI that moves from assistance to action: New AI models, a resolution agent, an MCP server, and data sovereignty capabilities expand how teams can put AI to work.
• Greater visibility into your digital environment: Enhanced reporting, monitoring, and integrations help teams better understand performance and work more efficiently.
• Browser-based remote support: EV Reach brings a new web interface and browser-based remote access for Windows and macOS, making remote support easier to access.
  

   

Join our live webinar to see what’s new in EasyVista 2026.2 and discover how these updates can help your teams resolve incidents faster and deliver better service.