Get the 2025 Gartner® Market Guide for IT Service Management Platforms

 

Get the Latest Gartner® Market Guide for ITSM Platforms   

Looking to make informed decisions when selecting an IT Service Management (ITSM) solution? Gartner® has just released their latest Market Guide, a trusted and independent resource designed to help organisations across the UK and Europe navigate the evolving ITSM landscape.   

This guide offers:

  • Strategic direction and key trends shaping the ITSM market (including generative AI, Enterprise Service Management, Asset Visibility, and more)
  • Vendor capabilities mapped to your ITSM priorities and business goals
  • An objective overview of representative vendors and their differentiators 

What to CONSIDER WHEN CHOOSING YOUR next itsm solution

As you evaluate ITSM platforms, it’s essential to choose one that aligns with your business priorities and delivers long-term value. Whether you're improving service delivery, increasing operational efficiency, or driving digital transformation, this guide can support your decision-making process.

Here are a few areas where a modern ITSM solution can make a measurable impact: 

  • Reduce total cost of ownership (TCO)
  • Shorten time-to-resolution
  • Accelerate onboarding processes
  • Increase agent productivity
  • Minimise service-related incidents and disruptions 

Download the Research
How EasyVista’s Managed IT Services Platform Can Help

At EasyVista, we support organisations across the UK in their digital transformation journey—not just through technology, but by aligning our platform with your operational and governance needs. Our platform enhances service delivery across departments, strengthens ITIL practices, and ensures compliance with data protection regulations like GDPR. 

EasyVista’s platform helps: 

  • Simplify complex processes with an intuitive, enterprise-grade ITSM solution
  • Enable workflow automation, notifications, and process configuration through no-code tools ì
  • Manage all IT service processes (change, release, problem, incident, knowledge) from one centralised location
  • Empower agents with our Self-Help knowledge platform to reduce ticket volumes and enhance the end-user experience
  • Deliver role-based, contextual experiences across your organisation 

Gartner®, 2025 Market Guide for IT Service Management Platforms by Rich Doheny and Chris Matchett.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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