Why Leggett & Platt Replaced ServiceNow with EasyVista

See how the global manufacturer improved total cost of ownership, expanded ITSM access, and created a more flexible support environment.

Leggett & Platt supports approximately 19,000 employees worldwide. As ServiceNow licensing costs increased, the organization needed a model that gave more of its support team direct access to ITSM.


With EasyVista, Leggett & Platt broadened access, simplified parts of its service catalog, and created a foundation for future initiatives across asset management and observability.

Download the case study to learn how Leggett & Platt:

  • Improved total cost of ownership
  • Expanded ITSM access beyond designated support contacts
  • Gave more Tier 1 and Tier 2 resources direct access to tickets
  • Completed selection and implementation in approximately one year
  • Is exploring asset management, observability, and tool consolidation

“Because the licensing was expensive, they were the ones kind of managing the tickets for those teams… Whenever we were able to get everybody in the system, everybody was able to see tickets, work those tickets. I kind of feel like everybody took a deep sigh and went, ‘Finally, we can get in there and work.’”
— Brett Vaughn, Senior Manager of Global Support, Leggett & Platt

Download the case study to see the full story.

Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF