How to Best Leverage ITSM in the Age of Agility

For many years, ITSM helped bring much-needed structure, order, and stability to IT.

And just when we thought we had it under control, we found ourselves hurried into Digital Transformation, complicated by a new way of supporting remote workers, all while trying to accelerate IT delivery to the break-neck pace of modern business.

This shift in the way we work has pushed the idea of agile ITSM, but what does that mean in a practical sense?