EV Pulse AI Conversations: AI Built for Real ITSM 


From Questions to Actions - Directly in Your Service Portal. 

Most IT teams are under pressure to "do something with AI," but struggle with the risk and complexity of where to start. EV Pulse AI Conversations removes the guesswork. It isn’t just a chatbot that answers questions; it’s an AI Agent embedded in your EasyVista portal that understands context, follows your business rules, and takes action within your existing workflows.

The Practical Way to Adopt AI

We deliver predefined, ITSM-native use cases so you don’t have to build from scratch. Using your ticket history and service catalogs as a "source of truth," the agent helps users resolve issues and request services naturally—without the need for complex forms.

Why IT Leaders Choose EV Pulse AI: 

  • Deploys within your governed EasyVista workflows and permissions. 

  • Uses your internal knowledge and ticket history, not generic AI guesses. 
  • Built on an agentic framework that grows with your organization’s maturity. 
  • Uses the Model Context Protocol (MCP) to safely connect to your IT tools and data.

Move Beyond Experimentation

Stop searching for AI use cases and start delivering value. Whether you want to reduce avoidable tickets or provide faster resolution for end users, EV Pulse AI Conversations provides a safe, credible path to digital transformation. 

Fill out the form to learn how to get started. 

Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF