Get the Key Data & Priorities: EXPLORE HOW AI, AUTOMATION & INTEGRATED ITSM/ITAM ARE RESHAPING IT STRATEGY—AT EVERY SCALE

How are IT teams driving automation, streamlining IT asset management (ITAM), and improving remote support to keep pace with today’s business demands?

Our new infographic highlights key findings from The State of SMB IT for 2026, based on input from over 1,000 IT leaders.

Whether you're part of a lean team or managing enterprise-scale operations, this data provides a useful benchmark to assess your ITSM maturity, uncover integration gaps, and align on what’s next for modern IT strategy.

Why download the infographic:

• How SMBs are progressing on ITSM and ITAM maturity and what enterprises can learn from their agility

• Where integration gaps are slowing service delivery and hurting the user experience

• How teams are adopting AI and automation and where both SMBs and enterprises face roadblocks

• Which IT priorities are topping the list for 2026

• What capabilities organizations are investing in to modernize service management and operations

• SMB IT leaders are ready to modernize, but they face clear barriers to scale, speed, and integration

Download the infographic for actionable insights into how IT teams are adapting and where the industry is headed.