Get the Latest Gartner® Market Guide for ITSM Platforms

One of the most respected sources on the IT Service Management (ITSM) market trends and landscape, Gartner®, published their  latest  Market Guide, a top-rated resource for any organization looking for a new IT Service Management Platform.  

The report includes:

  • ITSM Market direction and main trends affecting the market (including generative AI, Enterprise Service Management, Asset Visibility and much more)

  • Vendor capabilities for addressing your ITSM needs and business goals

  • Alphabetical expert analysis of the Representative Vendors

Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF