Employee Experience IS Customer Experience

Both service desk employees and customers are expecting the same seamless experience at work that they get in their personal lives.

So how do you give a smoother experience to all? A multi-experience approach to self-service and ITSM can help. 

Self-service is a key enabler in improving employee experience, no matter where the employees are working from. This is not only due to speeding up the delivery of IT support, but also to better match the omnichannel service and support experiences that these employees receive in their personal lives.

But how does this influence customer experience, retention, and the bottom line? Watch this webinar to learn more.