--- title: "Self-Help Matters: Increasing Self-Service Adoption, User Satisfaction, and Knowledge Success | EasyVista" description: Understand why your employees are not using your traditional knowledge base, and learn the steps you can take to improve it with the right self-help tools. --- [TM ](https://www.easyvista.com/) # HDI Trend Report: Self-Help Matters ## Increasing Self-Service Adoption, User Satisfaction, and Knowledge Success ![HDI Self-Help Matters](https://info.easyvista.com/hs-fs/hubfs/Landing%20Page%20Photos%20/HDI-Trend-Report-Mockup-2.png?width=804&height=607&name=HDI-Trend-Report-Mockup-2.png) # Go beyond the limits of your traditional knowledge base Support centers keep hearing that “customers would rather help themselves than contact you.” Yet, when your users are provided a knowledge base, it's often ignored or not used at all. So what can you do to get employees and customers to help themselves? In this HDI quick-start guide, you will learn: - Why traditional user-facing **knowledge is failing today** - The steps you can take to **make your knowledge base better with self-help** - How to **implement a self-help strategy with the right tools** Download this HDI report and start planning your path to ensure self-help success! | ![HDILogo](https://info.easyvista.com/hs-fs/hubfs/HDILogo.png?width=120&name=HDILogo.png) | | --- | ### Download the Report NA_1903 HDI Self Help Matters Report Self Help (S2E) ![EV Bubble - Pink (1)](https://info.easyvista.com/hs-fs/hubfs/EV%20Bubble%20-%20Pink%20(1).png?width=97&name=EV%20Bubble%20-%20Pink%20(1).png "EV Bubble - Pink (1)") ###  TAKE THE FIRST STEP IN TRANSFORMING YOUR SERVICE TODAY! [SIGN UP FOR A DEMO ](https://www.easyvista.com/request-ev-demo) -   -     © EasyVista 2026. All Rights Reserved ![](https://px.ads.linkedin.com/collect/?pid=1316484&fmt=gif)