SPARK Matrix™ IT Service Management Tools, Q4 2025

Get Exclusive Access: Evaluate ITSM vendors through the lens of independent research and
real-world innovation   

See why EasyVista was named a Leader in the QKS Group 2025 SPARK Matrix™ report, recognizing technology excellence, innovation, and customer impact. 

 Today's IT leaders need more than feature checklists, they need clarity. The SPARK Matrix™: IT Service Management Tools, Q4 2025 delivers an independent, data-driven view of how the top ITSM vendors stack up across innovation, scalability, customer impact, and vision. 

Whether you’re optimizing your current ITSM strategy or evaluating new solutions, this report provides the insights you need to make confident, informed decisions that align IT with business outcomes. 

  What You’ll Learn from the Report 

• The key market trends driving ITSM evolution, from AI-driven automation to low-code configurability and experience management 
• The emerging role of ITSM as a central hub for Enterprise Service Management (ESM) 
• Expert analysis of leading vendors’ strengths, differentiators, and technology roadmaps 
• How AI, analytics, and automation are redefining efficiency, user experience, and strategic IT alignment
• How EasyVista’s platform stands out as a Leader shaping the future with AI, automation, and experience-driven IT

EasyVista is positioned as a Leader for its integrated, AI-powered platform that unifies IT service, operations, and digital experience management in one cohesive solution. 

QKS Group notes EasyVista’s ability to help organizations simplify complexity, deliver actionable insights, and improve service quality through innovations like: 

• EV Pulse AI, enhancing automation, language support, and intelligent summarization 
• EV Observe and EV Insights, turning real-time data into proactive service intelligence 
• Experience-level metrics that move IT teams beyond traditional SLA management 

“EasyVista continues to strengthen its positioning by combining ITSM, endpoint management, and digital experience monitoring into a cohesive platform.” — Karun E S, Principal Analyst, QKS Group 

Access the Full SPARK Matrix™ Report