The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026  

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EasyVista has been included for the first time in The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026—recognition that reflects our continued investment in AI research, technology, product innovation, and strategic acquisitions. 
 
As IT’s role expands across the business, organizations are managing more systems, data, and interconnected workflows than ever. Disconnected tools can create silos, limit visibility, and make it harder to put AI to work effectively. 
 
EasyVista is evolving beyond traditional IT service management with an integrated platform designed to help the Office of the CIO simplify operations, improve operational maturity, and accelerate digital transformation. 

Why EasyVista has been included

EasyVista’s continued investment in AI and platform innovation is helping organizations extend service delivery beyond traditional ITSM. Its conversational AI capabilities are designed to work alongside human agents, helping teams deliver more efficient, connected employee services.

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Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF