The State of SMB IT for 2026

Get “The State of SMB IT for 2026” Report
Inside the Data on ITSM Maturity, Tooling Gaps, AI, and Automation 

How are small and midsize businesses (SMBs) modernizing IT service management (ITSM) and operations in 2026? Where are the biggest gaps and opportunities when it comes to automation, AI adoption, IT asset management (ITAM), and remote support? 

The State of SMB IT for 2026 provides fresh data and actionable insights from more than 1,000 IT leaders across 11 countries to help organizations benchmark their ITSM and ITAM maturity and drive service innovation. 

Why download the report: 

• Benchmark your ITSM and ITAM maturity against SMB peers worldwide
• Discover how AI and automation are transforming service management and IT operations
• Explore key trends in remote support, device management, and process integration
• See where tooling gaps are impacting service quality and operational efficiency
• Learn how your peers are improving user experience and streamlining IT workflows 

As IT operations become more complex and distributed, SMBs must deliver seamless, secure, and efficient services across hybrid environments, often with limited resources. This report offers a data-driven look at how SMBs are embracing AI, automation, ITAM, and remote support to optimize service management and build agile, resilient IT operations.

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