AI in ITSM: What’s Real. What’s Hype. What’s Next.

A PRAGMATIC EXECUTIVE BRIEFING FOR IT LEADERS

WITH KEITH ANDES, PRODUCT MARKETING MANAGER AT EASYVISTA

AI is everywhere in ITSM right now. Clear guidance isn’t. CIOs and Leaders of Infrastructure & Operations are under pressure to show progress on AI. Vendors are repositioning roadmaps. Internal teams are pitching pilots. Boards are asking for updates.

The risk isn’t moving too slowly.
It’s locking in the wrong bet.

This live executive briefing offers a clear-eyed look at the current state of AI in ITSM. No product pitch. No generic AI overview. Just a pragmatic discussion of what’s working, what isn’t, and how to make better decisions.

Agenda:

  • The Current Market Reality
    Where AI in ITSM is maturing and where the narrative is ahead of results.

  • Where Leadership Teams Are Getting It Wrong
    Common missteps that burn budget and erode credibility.
  • Signal vs Noise
    Which AI use cases are delivering value today and which to approach cautiously.
  • What To Do Next
    How to prioritize, sequence, and sanity-check investments before committing.
  • Live Q&A

Watch the recording! We're here for any questions.

Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF