Insights from ITSM Leaders

WITH SEAN HERBERT, VICE PRESIDENT OF SALES AT EASYVISTA

AND CHRIS GOOD, SERVICE OPTIMIZATION MANAGING CONSULTANT AT MASON ADVISORY

June 12, 11 AM ET | 4PM GMT+1

 In each episode of "Fireside with…", we sit down with standout voices in IT Service Management to explore the issues shaping the industry—what’s working, what’s changing, and what’s coming next.

In this episode, we’re joined by Chris Good of Mason Advisory. With deep experience helping organizations optimize their service strategies, Chris will share his expertise on:

• Inside the Shadow IT Dilemma: What drives business units to bypass IT — and how to win them back
• Reclaiming Control with Clarity: Why a clear, compelling IT service catalogue is your best defence
• From Friction to Trust: How IT leaders can shift from enforcers to enablers across the business

Chris brings a sharp, real-world perspective to the table. Expect insight. Expect candor. Expect ideas you can use.

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