Winning with AI in
Service Management

Six Expert Perspectives from the Front Lines of IT Service Management

Every service management team is having some version of the same conversation right now. Artificial intelligence (AI) is already in the tooling, and it’s on every roadmap. What’s much less settled is whether it’s actually delivering value.

So, what should your organization focus on to win with AI? The six perspectives in this EasyVista paper come from people who spend their working lives exploring this question from different angles

Inside the ebook you'll find

  • Inside ITIL 5: Keeping up with industry best practices
  • Visible AI:  How to align AI/ITSM Investments to Business Value
  • The role of Knowledge for AI and ITSM Success
  • How AI changes expectations of speed and quality
  • The AI Governance's Role in AI Success
  • Moving AI from Pilot to Production
  • How to win with AI in Service Management

Download it now to learn more!

Why we stand out

“Streamlining these IT services processes within the same tool has meant less back and forth, which saves us a lot of time. Between 2015 and 2016 we increased service availability by 64%. Eliminating the need for expensive outside developers keeps our total cost of ownership down significantly.”
Debbie Rusolo
Director of Global Service Delivery, Associated Press
“La technologie EasyVista nous apporte une stabilité irréprochable des processus, des interfaces et des plateformes. Les opérateurs, qu’ils soient IT ou non IT, ont adopté très rapidement l’outil, et évoluent régulièrement dans leur utilisation des multiples fonctionnalités mises à leur disposition.”
Mylène Clavier-Ponson
Chef de projet et Administrateur ITSM au sein de la DSI de Boiron
“Decidimos hacer un cambio integral. Elegimos ampliar los servicios de EasyVista porque es una herramienta mas intuitiva y moderna que nos garantiza un futuro mas digital ya que esta en constante evolución y podemos ampliar las funcionalidades a través de módulos.”
Iokin Azkue
Responsable de infraestructuras IT en CAF